Shipping policy

Processing Time

• All orders are processed within 24 hours after confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time

• Standard delivery within Saudi Arabia takes 2–3 business days.
• Delivery times may vary depending on your location and courier availability.

Shipping Charges

• Shipping charges are calculated at checkout based on the delivery location.
• Free shipping may be available on selected orders or promotions.

Order Tracking

• Once your order is shipped, you will receive a tracking number via SMS or email to track your shipment.

Delivery Delays

• Unexpected delays may occur due to weather conditions, public holidays, or courier issues. We appreciate your patience and understanding.

Incorrect Address

• Customers are responsible for providing the correct shipping address.
• We are not responsible for delays or lost packages caused by incorrect address details.

Damaged or Missing Items

• If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with photos and order details